Refunds & Cancellation

30-day money-back guarantee

If Reflective Lens is not right for you, request a full refund within 30 days of your order date and we will refund it — no explanation needed. This applies to both monthly and annual orders, and to renewals within the same 30-day window.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. Request one in either of these ways:

• Go to paddle.net and look up your order using the email address you paid with.
• Or email us at hello@reflectivelens.co.uk and we will raise it for you.

Refunds return to your original payment method, typically within 5–10 working days depending on your bank. See Paddle's refund policy for the provider's own terms.

Cancelling your subscription

• Cancel any time from Account → Your plan → Manage billing. It takes two clicks and no conversation.
• Cancelling stops all future renewals. You keep full access until the end of the period you have already paid for.
• During the 30-day free trial there is nothing to cancel — no card is held and you are never charged automatically.
• Deleting your account cancels any active subscription straight away and removes your data.

What happens to your data

When a subscription ends your account becomes read-only rather than disappearing. Every session note, reflection and report stays readable, printable and exportable, so you can take your coaching record with you or pick up again next season.

Billing problems

If a payment fails we keep your access briefly and prompt you to update your card in the billing portal. If you spot a charge you do not recognise, contact hello@reflectivelens.co.uk and we will sort it out with Paddle.